Mitchell Warranty

COVID-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department and distribution center in compliance with enhanced safety procedures. Due to reduced capacity we are experiencing delays in response times and processing of warranty claims. Mitchell® is committed to helping you #FishThroughIt and getting you out on the water is our goal. We thank you for your patience and understanding during these challenging times.

Reels

USA AND CANADA: Mitchell reels and combos are covered against manufacturing defects in materials and workmanship for a period of one (1) year from date of purchase.

Mitchell® warrants to the original purchaser that its reels are free from defects in materials or workmanship. The warranty period starts from the date of purchase and varies depending on the reel model. Mitchell® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either reels purchased separately or as a combo unit.

Please complete a Mitchell Product Repair/Replacement Form and follow the instructions on the form to receive warranty service.

Rods

We do not offer repairs or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. We will need to inspect your rod to determine the nature of the defect. Please send the following items to [email protected]. These easy steps will help us take care of your warranty claim as efficiently as possible:

Photograph of rod clearly showing the model (found directly above the handle)
Photograph clearly showing the broken area(s) of the rod
Copy of the dated receipt or proof of purchase
A brief description of how your rod broke
Your address and a daytime contact number

Rods under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAN. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will reach out to you to discuss your replacement options.

Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement.

Please contact our service team directly for details via Email or phone at (877) 502-6482 (Monday-Friday, 8 AM- 6 PM EST).

Warranty Centers

Mitchell Factory Service Center

3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 228-4272
Area Served: Rods&Reels: Nationwide (Rods must be sent here)

Alabama

Southwestern Parts&Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi

Marks Outdoor World

1400-B Montgomery HWY
(205) 822-2010
Email: [email protected]
Web: www.marksoutdoors.com
Area Served: Alabama

Alaska

Tackle Repair Center
5011 Arctic Blvd Suite E Anchorage, AK 99503
(907) 561-0444
Area Served: Alaska

Arizona

Delta Bait&Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Arkansas

Southwestern Parts&Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

California

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Delaware

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

Florida

4 Reel Services
332 Boynton Beach Blvd Suite 1
Boynton Beach, FL 33435
Phone (primary): (561) 509-9055
Email: [email protected]
Web: www.4reelservices.com
Area Served: Florida

Dave's Parts & Service
1500 US Highway 19N Holiday, FL 34691
Phone (primary): (727) 935-7258
Phone (secondary): (727) 942-8944
Email: [email protected]
Web: www.fishingreelparts.com
Area Served: Florida

Georgia

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

Nutter Rod & Reel Service
3383 Hwy 411 NE White, GA 30184
(770) 386-3978
Email: [email protected]
Web: www.nutterrodandreel.com
Area Served: Georgia

Hawaii

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Roy's Fishing Supply
98-025 Hekaha St., Suite 12
Aiea, HI 96701
ph (808) 487-7690 fx (808) 487-7692
Email: [email protected]
Area Served: Hawaii

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

S. Tokunaga Store
619 Manona Street
Hilo, HI 96720
(808) 935-6965
Email: [email protected]
Web: www.tokunagastore.com
Area Served: Hawaii

Illinois

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin

Quall's Rod & Reel Repair
2705 S Broadway Salem, IL 62881
(618) 548-1153
Email: [email protected]
Web: www.quallsservice.com
Area Served: Illinois

Iowa

Glenn's Reel & Rod Repair
2210 E 9th St Des Moines, IA 50316-1999
(515) 262-2990
Email: [email protected]
Area Served: Iowa

Louisiana

Southwestern Parts & Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi

Maryland

Coastline Service Center

706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

Michigan

Minnesota

Mississippi

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi

Missouri

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65898
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin

Nevada

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

New Mexico

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

North Carolina

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

North Dakota

Oklahoma

Southwestern Parts & Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

South Carolina

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

South Dakota

Tennessee

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

Texas

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

Roy's Bait and Tackle
7613 South Padre Island Drive Corpus Christi, TX 78412
Email: [email protected]
Web: www.roysbaitandtackle.com
Area Served:Texas

Utah

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah

Virginia

Coastline Service Center

706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia

Wisconsin

Canadian Warranty Centers

Aikman's Sporting Goods Repair

3010 Novar Rd., Mississauga, ON L5B 1S4
(905) 277-3595
Area Served: Ontario

Jay-Cee's Rod&Reel Repair
18th Street and Eastern Bypass
RR1 Site 115 Box 7, Brandon, MB R7A 5Y1
(204) 725-3217
Email: [email protected]
Web: www.jayceesrodnreel.com/
Area Served: Manitoba

Mike's Reel Repair
108 31060 Peardonville Rd., Abbotsford, BC V2T 6K5
(888) 404-1119
Email: [email protected]
Web: www.mikesreelrepair.com
Area Served: British Columbia

Stryker Rod & Reel
15044 Canary Dr., Surrey, BC V3R 4V1
(604) 585-6948
Email: [email protected]
Web: www.rodandreel.ca
Area Served: British Columbia

Rocky's Tackle Repair
10 Kitchener Street, Building B
Orillia, Ontario L3V 6ZN
(705) 325-3526
Area Served: Ontario

The Reel Doctor
Unit # 3, 5408-53 Ave.
Edmonton, Alberta
T6B 3K1
(780)-431-0146
Area Served: Alberta

Country Rod Crafting
3709 Remora Place
Nanoose Bay, BC V9P 9H1
(250)-468-5708