Frequently Asked Questions
Whether you're reeling in your first catch or fine-tuning your tackle box, we’re here to help. Below you’ll find answers to the most common questions about shopping with Pure Fishing® — from placing orders and tracking shipments to caring for your gear and making the most of your warranty. If you don’t see what you’re looking for, our Consumer Services team is just a call or click away. Let’s get you back on the water, confident and ready.
Ordering & Payment
1. How do I place an order?
Ordering is easy. Just browse our site, add your favorite gear to the cart, and check out when you're ready. Whether you're upgrading your setup or stocking up, we've got you covered.
2. Can I change or cancel my order after it's placed?
We move fast to get your gear out the door, so if you need to make changes, give us a call at (800) 467-8459 as soon as possible. We'll do everything we can to help.
3. Do you charge sales tax?
Yes, sales tax is calculated based on your shipping address and local tax laws. It’s added automatically at checkout.
4. What payment methods do you accept?
We accept most major credit cards and additional payment options at checkout, so you can shop securely and easily.
5. Can I use multiple promo codes on one order?
One promo code per order, please. If you have more than one, feel free to use the others next time you gear up.
Shipping & Delivery
6. When will my order ship?
Most orders ship within 1–2 business days. Once it’s on the way, we’ll send you tracking info so you can keep an eye on your package.
7. Do you offer free shipping?
Yes! Orders over $75 ship free within the contiguous U.S. It’s just one way we say thank you.
8. How can I track my shipment?
You’ll receive a tracking number by email as soon as your order ships. Check the link anytime for updates.
9. Do you ship to PO Boxes or APO/FPO addresses?
At this time, we’re unable to ship to PO Boxes or APO/FPO addresses.
10. Do you offer expedited or overnight shipping?
We currently offer standard shipping only. While we don’t have expedited options at this time, we work hard to process and ship orders quickly—so you can get back to the water without the wait.
Returns & Exchanges
11. What is your return policy?
We want you to be completely satisfied. If your gear isn’t quite right, you can return it within 30 days as long as it’s unused and in original packaging. Check out our Return Policy for more information.
12. How do I start a return or exchange?
Head to our Returns Portal to get started. It’s quick, easy, and hassle-free.
13. Can I return items purchased on sale or during a promotion?
Yes — as long as they meet our return guidelines. The promotional discount itself just isn’t refundable.
14. How long will it take to receive my refund?
Once we receive your return, we’ll process your refund within 10 business days. It’ll go right back to your original payment method.
15. What if my item arrives damaged or defective?
Give us a call at (800) 467-8459 or drop us a line through our Contact Us page; we’ll do our best to make it right. We stand behind our gear.
Account & Support
16. Do I need an account to place an order?
Nope — you can check out as a guest. But creating an account makes reordering and tracking easier down the line.
17. I forgot my password—how do I reset it?
Click “Forgot your password?” on the login page, and we’ll send you an email to reset it.
18. Where can I view my past orders?
Log in to your account and head to Order History to see all your previous purchases.
19. How can I contact Customer Service?
We’re here to help. Call us at (800) 467-8459 or drop us a line through our Contact Us page. Our team is available Monday through Friday, 8:00 AM – 6:00 PM EST to make sure you get on the water with confidence.
20. How do I sign up for emails about new gear and promotions?
Scroll to the bottom of any page and pop in your email under “Stay Updated.” We’ll send fishing tips, promos, and product news your way.
Product & Warranty Info
21. How do I know which rod or reel is right for me?
Each product page has detailed specs and descriptions. Still unsure? Reach out — our team is happy to help find the right match for your fishing style.
22. What size line should I use with my reel?
We list line capacity and recommendations right on each product page. Just match the reel with the right line weight and you’re ready to cast.
23. Are your products covered under warranty?
Yes! Most Pure Fishing products come with a manufacturer’s warranty. Visit our Warranty Info page for all the details.
24. How do I submit a warranty claim?
Start by visiting the Warranty Page, or give us a call. We’ll walk you through the process.
25. Do you offer replacement parts for rods, reels, or tackle boxes?
Yes, we do. Contact our Consumer Services team and we’ll help get you what you need to keep your gear in top shape.
Pro Tips & Gear Maintenance
26. How do I clean and maintain my reel?
After each trip, rinse your reel with fresh water, especially if you’ve been in saltwater. Apply reel grease and oil regularly — your gear will thank you. Shop Maintenance Accessories.
27. What accessories should I use to protect my gear?
We recommend reel covers, rod sleeves, and cleaning kits to extend the life of your equipment. Think of it as insurance for your favorite gear. Find the right accessories HERE.
29. Where can I register my product for warranty coverage?
Register your gear at our Product Registration page. It only takes a minute and keeps you covered.
30. Can I get help selecting gear for a specific species or fishing trip?
Absolutely. Whether you’re targeting bass, tarpon, or trout, we’ll help you dial in the right setup. Contact us and we’ll point you in the right direction.
Still Have Questions?
We're here to help! If you didn’t find the answer you were looking for, our Consumer Service team is just a click away. Contact Us and we’ll be happy to assist you.