Warranty

COVID-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department and distribution center in compliance with enhanced safety procedures. Due to reduced capacity we are experiencing delays in response times and processing of warranty claims. Mitchell® is committed to helping you #FishThroughIt and getting you out on the water is our goal. We thank you for your patience and understanding during these challenging times.

Reels

USA AND CANADA: Mitchell reels and combos are covered against manufacturing defects in materials and workmanship for a period of one (1) year from date of purchase.

Mitchell® warrants to the original purchaser that its reels are free from defects in materials or workmanship. The warranty period starts from the date of purchase and varies depending on the reel model. Mitchell® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either reels purchased separately or as a combo unit.

Please complete a Mitchell Product Repair/Replacement Form and follow the instructions on the form to receive warranty service.

Rods

We do not offer repairs or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. We will need to inspect your rod to determine the nature of the defect. Please send the following items to mitchell@purefishing.com. These easy steps will help us take care of your warranty claim as efficiently as possible:

  • Photograph of rod clearly showing the model (found directly above the handle)
  • Photograph clearly showing the broken area(s) of the rod
  • Copy of the dated receipt or proof of purchase
  • A brief description of how your rod broke
  • Your address and a daytime contact number

Rods under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAN. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will reach out to you to discuss your replacement options.

Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement.

Please contact our service team directly for details via Email or phone at (877) 502-6482 (Monday-Friday, 8 AM- 6 PM EST). 

Warranty Centers

Mitchell Factory Service Center

3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 228-4272
Area Served: Rods&Reels: Nationwide (Rods must be sent here)

Alabama

Southwestern Parts&Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi

Marks Outdoor World

1400-B Montgomery HWY
(205) 822-2010
Email: service@marksoutdoors.com
Web: www.marksoutdoors.com
Area Served: Alabama
 

Alaska 

Tackle Repair Center
5011 Arctic Blvd Suite E Anchorage, AK 99503
(907) 561-0444
Area Served: Alaska
 

Arizona 

Delta Bait&Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Arkansas

Southwestern Parts&Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

California 

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Delaware

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

Florida

4 Reel Services
332 Boynton Beach Blvd Suite 1
Boynton Beach, FL 33435
Phone (primary): (561) 509-9055 
Email: 4reelservices@gmail.com
Web: www.4reelservices.com
Area Served: Florida
 

Dave's Parts & Service
1500 US Highway 19N Holiday, FL 34691
Phone (primary): (727) 935-7258 
Phone (secondary): (727) 942-8944
Email: sales@fishingreelparts.com
Web: www.fishingreelparts.com
Area Served: Florida
 

Georgia

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

Nutter Rod & Reel Service
3383 Hwy 411 NE White, GA 30184
(770) 386-3978
Email: nutterrodandreel@aldelphia.net
Web: www.nutterrodandreel.com
Area Served: Georgia
 

Hawaii

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Roy's Fishing Supply
98-025 Hekaha St., Suite 12
Aiea, HI 96701
ph (808) 487-7690 fx (808) 487-7692
Email: rfs001@hawaiiantel.net
Area Served: Hawaii
 

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

S. Tokunaga Store
619 Manona Street 
Hilo, HI 96720 
(808) 935-6965
Email: tokunaga@tokunagastore.com
Web: www.tokunagastore.com
Area Served: Hawaii

Illinois 

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Quall's Rod & Reel Repair
2705 S Broadway Salem, IL 62881
(618) 548-1153
Email: qualreel@accessus.net
Web: www.quallsservice.com
Area Served: Illinois
 

Iowa

Glenn's Reel & Rod Repair
2210 E 9th St Des Moines, IA 50316-1999
(515) 262-2990
Email: glennsreel@aol.com
Area Served: Iowa
 

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin

Louisiana

Southwestern Parts & Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi
 

Maryland

Coastline Service Center

706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

Michigan

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Minnesota

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Mississippi

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi
 

Missouri

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Nevada 

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

New Jersey

Sea Isle

495 Guy Lombardo Ave Freeport, NY 11520
(516) 868-8855
Email: repair@seaisle-tackle.com
Web: www.seaisle-tackle.com
Area Served: New Jersey, New York
 

New Mexico

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

New York

Sea Isle
495 Guy Lombardo Ave Freeport, NY 11520
(516) 868-8855
Email: repair@seaisle-tackle.com
Web: www.seaisle-tackle.com
Area Served: New Jersey, New York
 

North Carolina

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

North Dakota

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Oklahoma

Southwestern Parts & Service

605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

South Carolina 

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

South Dakota 

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

Tennessee 

Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

Texas

Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: smoore@southwesternparts.com
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
 

Roy's Bait and Tackle
7613 South Padre Island Drive Corpus Christi, TX 78412
Email: hello@roysbaitandtackle.com
Web: www.roysbaitandtackle.com
Area Served:Texas
 

Utah

Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: fishermanswhse@sbcglobal.net
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: savontackle@netzero.com
Area Served: Arizona, California, Hawaii, Nevada, Utah
 

Virginia

Coastline Service Center

706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia
 

Wisconsin

Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: pbentley@basspro.com
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin
 

The Sportsman's Repair Shop LLC
1007 Pasha Ave. Mosinee, HWI 54455
(715) 693-6634
Email: reeldoc@sportsmansrepair.com
Web: www.sportsmansrepair.com
Area Served: Michigan, Minnesota, Wisconsin
 

Canadian Warranty Centers

 Aikman's Sporting Goods Repair

3010 Novar Rd., Mississauga, ON L5B 1S4
(905) 277-3595
Area Served: Ontario
 

Jay-Cee's Rod&Reel Repair
18th Street and Eastern Bypass
RR1 Site 115 Box 7, Brandon, MB R7A 5Y1
(204) 725-3217
Email: bill@jayceesrodnreel.com
Web: www.jayceesrodnreel.com/
Area Served: Manitoba
 

Mike's Reel Repair
108 31060 Peardonville Rd., Abbotsford, BC V2T 6K5
(888) 404-1119
Email: repairs@mikesreelrepair.com
Web: www.mikesreelrepair.com
Area Served: British Columbia
 

Stryker Rod & Reel
15044 Canary Dr., Surrey, BC V3R 4V1
(604) 585-6948
Email: strykerrodandreel@gmail.com
Web: www.rodandreel.ca
Area Served: British Columbia
 

Rockey's Tackle Repair
3 Royce Ave., Orilla, Ontario L3V 5H8
(705) 325-3526
Area Served: Ontario
 

The Reel Doctor
Unit # 3, 5408-53 Ave.
Edmonton, Alberta
T6B 3K1
(780)-431-0146
Area Served: Alberta
 

Country Rod Crafting
3709 Remora Place
Nanoose Bay, BC V9P 9H1 
(250)-468-5708