We're sorry to hear your reel arrived damaged. That is not the experience we want our customers to have. We'd appreciate the opportunity to make this right. Please contact our consumer service team with your order details and a few photos of the reel as it arrived, and our team will be happy to assist you with a replacement or warranty options.

Thank you for sharing your story with us. Nineteen years is an incredible run, and it sounds like that rod and reel were with you through countless memories and adventures. We're honored that it was your very first fishing setup, and we're sorry to hear your reel finally gave out. We'd love to help you get back on the water, so please reach out to our customer service team and we'll be happy to see what we can do. Here's to many more years of making memories on the water!