COVID-19 Update: Our top priority is the health and safety of our customers and employees. We are currently operating our customer service department and distribution center in compliance with enhanced safety procedures. Due to reduced capacity we are experiencing delays in response times and processing of warranty claims. Shakespeare® is committed to helping you #FishThroughIt and getting you out on the water is our goal. We thank you for your patience and understanding during these challenging times.
Shakespeare® warrants to the original purchaser that its Shakespeare® products are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Shakespeare® is not responsible for normal wear and tear, for products used commercially or for failures caused by accidents, abuse, alteration, modification, misuse or improper care.
There are no other express warranties beyond the terms of this limited warranty. In no event shall any implied warranties, including merchantability and fitness for a particular purpose, extend beyond the duration of the express warranty contained herein. In no event shall Shakespeare® be liable for incidental or consequential damages.
Some states do not allow limitations on how long an implied warranty lasts or the exclusion of limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific rights and you may have other rights which vary from state to state.
For instructions on requesting repair or replacement of your Shakespeare® product, please see Reel Service & Warranty, Rod Warranty , or Tools & Equipment Warranty below.
Shakespeare® warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Shakespeare® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care.
We would like to help you maintain your Shakespeare® reel so that you may continue to fish with confidence. If you have an issue with your reel that requires service we suggest that you send it to one of our Shakespeare® Factory Service Centers for evaluation by a trained technician.
Shakespeare® Factory Service Center
3028 West Hunting Park Avenue
Philadelphia, PA 19132
(800) 466-5643
Alabama
Southwestern Parts&Service 605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas Professional Sport Shop 920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, Mississippi Marks Outdoor World 1400-B Montgomery HWY
(205) 822-2010
Email: [email protected]
Web: www.marksoutdoors.com
Area Served: AlabamaAlaska
Tackle Repair Center 5011 Arctic Blvd Suite E Anchorage, AK 99503
(907) 561-0444
Area Served: AlaskaArizona
Delta Bait&Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah Sav-On Tackle 9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, UtahArkansas
Southwestern Parts&Service 605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, TexasCalifornia
Delta Bait & Tackle DBA Fisherman's Warehouse 9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, UtahDelaware
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, VirginiaFlorida
4 Reel Services 332 Boynton Beach Blvd Suite 1
Boynton Beach, FL 33435
Phone (primary): (561) 509-9055
Email: [email protected]
Web: www.4reelservices.com
Area Served: Florida Dave's Parts & Service
1500 US Highway 19N Holiday, FL 34691
Phone (primary): (727) 935-7258
Phone (secondary): (727) 942-8944
Email: [email protected]
Web: www.fishingreelparts.com
Area Served: FloridaGeorgia
Coastline Service Center 706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, Virginia Nutter Rod & Reel Service
3383 Hwy 411 NE White, GA 30184
(770) 386-3978
Email: [email protected]
Web: www.nutterrodandreel.com
Area Served: GeorgiaHawaii
Delta Bait & Tackle DBA Fisherman's Warehouse 9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah Roy's Fishing Supply 98-025 Hekaha St., Suite 12
Aiea, HI 96701
ph (808) 487-7690 fx (808) 487-7692
Email: [email protected]
Area Served: Hawaii Sav-On Tackle 9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah S. Tokunaga Store 619 Manona Street
Hilo, HI 96720
(808) 935-6965
Email: [email protected]
Web: www.tokunagastore.com
Area Served: HawaiiIllinois
Outdoor World Rod & Reel Repair 2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin Quall's Rod & Reel Repair 2705 S Broadway Salem, IL 62881
(618) 548-1153
Email: [email protected]
Web: www.quallsservice.com
Area Served: IllinoisIowa
Glenn's Reel & Rod Repair 2210 E 9th St Des Moines, IA 50316-1999
(515) 262-2990
Email: [email protected]
Area Served: Iowa Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, WisconsinLouisiana
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, MississippiMaryland
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, VirginiaMichigan
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, WisconsinMinnesota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, WisconsinMississippi
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas
Professional Sport Shop
920 Julia St. New Orleans, LA 70113-1114
(504) 522-3771
Area Served: Alabama, Louisiana, MississippiMissouri
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin Paul's Bait & Tackle
4421 Chippewa St Louis, MO 63116-1608
(314) 773-6221
Area Served: MissouriNevada
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah
Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, UtahNew Mexico
Southwestern Parts & Service 605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, TexasNorth Carolina
Coastline Service Center 706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, VirginiaNorth Dakota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, WisconsinOklahoma
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, TexasSouth Carolina
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, VirginiaSouth Dakota
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, WisconsinTennessee
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, Sourth Carolina, Tennessee, VirginiaTexas
Southwestern Parts & Service
605 W Mockingbird Ln Dallas, TX 75247
(214) 630-8161
Email: [email protected]
Web: www.fishingreelrepair.com
Area Served: Alabama, Arkansas, Louisiana, Mississippi, New Mexico, Oklahoma, Texas Roy's Bait and Tackle
7613 South Padre Island Drive Corpus Christi, TX 78412
Email: [email protected]
Web: www.roysbaitandtackle.com
Area Served:TexasUtah
Delta Bait & Tackle DBA Fisherman's Warehouse
9035 Folsom Blvd Sacramento, CA 95826
(916) 362-1259
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, Utah Sav-On Tackle
9917 Orr and Day Rd Sante Fe Springs, CA 90670
(562) 864-2911
Email: [email protected]
Area Served: Arizona, California, Hawaii, Nevada, UtahVirginia
Coastline Service Center
706A N Williams St Goldsboro, NC 27530
(919) 736-3859
Area Served: Delaware, Georgia, Maryland, North Carolina, South Carolina, Tennessee, VirginiaWisconsin
Outdoor World Rod & Reel Repair
2300 E Turner Suite M Springfield, MO 65803
(417) 873-5274
Email: [email protected]
Area Served: Illinois, Iowa, Michigan, Minnesota, Missouri, North Dakota, South Dakota, Wisconsin The Sportsman's Repair Shop LLC
1007 Pasha Ave. Mosinee, HWI 54455
(715) 693-6634
Email: [email protected]
Web: www.sportsmansrepair.com
Area Served: Michigan, Minnesota, WisconsinCanadian Warranty Centers
Aikman's Sporting Goods Repair
3010 Novar Rd., Mississauga, ON L5B 1S4
(905) 277-3595
Area Served: Ontario Jay-Cee's Rod&Reel Repair
18th Street and Eastern Bypass
RR1 Site 115 Box 7, Brandon, MB R7A 5Y1
(204) 725-3217
Email: [email protected]
Web: www.jayceesrodnreel.com/
Area Served: Manitoba Mike's Reel Repair
108 31060 Peardonville Rd., Abbotsford, BC V2T 6K5
(888) 404-1119
Email: [email protected]
Web: www.mikesreelrepair.com
Area Served: British Columbia Stryker Rod & Reel
15044 Canary Dr., Surrey, BC V3R 4V1
(604) 585-6948
Email: [email protected]
Web: www.rodandreel.ca
Area Served: British Columbia Rockey's Tackle Repair
3 Royce Ave., Orilla, Ontario L3V 5H8
(705) 325-3526
Area Served: Ontario The Reel Doctor
Unit # 3, 5408-53 Ave.
Edmonton, Alberta
T6B 3K1
(780)-431-0146
Area Served: Alberta Country Rod Crafting
3709 Remora Place
Nanoose Bay, BC V9P 9H1
(250)-468-5708
To help us best service your reel, please print out and complete a Reel Repair/Replacement Form. Include the completed form when you send in your reel for repair. If you are requesting repair under warranty, please also send a copy of your dated receipt. Package your reel carefully to avoid damage. We suggest sending your reel via UPS, FedEx or insured mail and recording your tracking number.
Shakespeare® warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Shakespeare® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
Ugly Stik® warrants to the original purchaser that its rods are free from defects in materials or workmanship for a period of five (5) or seven (7) years, depending on the type of Ugly Stik®, from the date of purchase. Ugly Stik® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care. This applies to either rods purchased separately or as a combo unit.
We do not offer repair or parts for rods. If your rod failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new rod of the same or a comparable model. If your rod is within the original warranty period, we will need to inspect your rod to determine the nature of the defect. Please send the following items to [email protected]. These easy steps will help us take care of your warranty claim as efficiently as possible:
Rods under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAD. We will contact you directly to take payment, which can be made by phone via credit card. In the event your rod is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Rods that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 466-5643 .
Shakespeare® warrants to the original purchaser that its tools and equipment are free from defects in materials or workmanship for a period of one (1) year from the date of purchase. Shakespeare® is not responsible for normal wear and tear, nor failures caused by accidents, abuse, alteration, modification, misuse or improper care.
We do not offer repair or parts for tools or equipment. If your product failed due to a manufacturing defect and is still under warranty, we will be happy to replace it with a new product of the same or a comparable model. If your product is within the original warranty period, we will need to inspect your product to determine the nature of the defect. Please send the following items to [email protected]. These easy steps will help us take care of your warranty claim as efficiently as possible:
Products under warranty will be replaced for a processing fee of $9.95 US or $10.55 CAD. We will contact you directly to take payment, which can be made by phone via credit card. In the event your product is no longer manufactured or is currently unavailable, we will also give you a call to discuss your replacement options. Products that do not qualify for warranty replacement may also be submitted for a discounted replacement. Please contact us directly for details at (800) 466-5643 .