Typically refund requests will be reflected on your account in 2-4 business days.

Pure Fishing will process return requests within 2-4 business days after receipt.

All returns require a return authorization. To request a Return Authorization please contact Customer Service at 800-892-5444 Monday through Friday, from 8am to 6pm EST.

Our customer support hours are Monday through Friday, from 8am to 6pm EST.

You will receive an email notification when your online order has shipped.

For fast an efficient purchase of parts – please review the schematic located on our website for your fishing gear. The schematic shows you the available parts and part numbers you will want to request. Please give us a call then at 800.892.5444 to place an order for replacement parts.

For repair of Reels: Factory Service Department, 3028 West Hunting Park Avenue, Philadelphia, PA 19132 (800) 892-5444. Please note there is a processing fee of $9.95USD to cover shipping and handling.

You can find products on promotion or at a discount in our Pure Fishing Outlet.

To choose line it is best to consider the type of fishing you will be doing as well as the species of fish you are targeting. The Berkley line guide can assist you in choosing the right line for your needs.

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