We're sorry to hear about your experience with the reels, especially after purchasing them for your children to enjoy fishing. We understand how frustrating it is when your equipment takes away from the experience rather than making it more enjoyable.

We appreciate your feedback and would like to help make the return process as easy as possible. You can start a return by visiting the Returns section on our website and following the instructions provided.

If you have any questions or need additional assistance with the process, please email our support team and we'll be happy to help.

Thank you for sharing your experience, and we appreciate your continued support of Abu Garcia.

Sorry to hear you had that experience.

That’s obviously not the outcome we want—especially at an entry-level price point where the expectation is that it helps people get started, not turn them away from fishing altogether. Feedback like this is taken seriously and is important for our product teams to review.

If you haven’t already, please reach out through our Customer Support / Contact Us page so we can document your experience and look into what went wrong with the reel you received.

Thank you for taking the time to share your honest feedback. We're glad to hear you enjoyed the rod's sensitivity and portability, but we're sorry the reel didn't meet your expectations. We understand how disappointing that can be, regardless of the price paid. Your comments about the reel's construction and line performance are valuable, and we'll be sure to share them with our product team. We appreciate you giving our combo a try and hope we have the opportunity to provide you with a better experience in the future.