Pflueger Monarch Spinning Combo

You still get 2 stars wich would have been 4. I love fenwick rods with pflueger president reels. That is one of my go tos for walleye, trout, bass, and panfish. First let me say they are fairly nice in craftsmanship and allowed for decently targeted casting. I think they are a little less smooth than the combo I use for myself. I bought this combo for my son and the reel performs nicely as well as the rod until it did not. The rod snapped when he hooked into either a monster or a log snag shortly after getting it on vacation. When my wife called last year she was told it had no warranty. I see it says it has a one year warranty. I don't like companies that lie to me but I figured it was a cheaper combo and probably did not have one then. Now it looks as though it has and is under a 1 year warranty. What's the deal? Send me a pole and you made my kid sad and made me look like a liar when I said it was no big deal and they would send us a new one throw him an extra spool or a sticker or something and maybe he will stick with you guys like I have for many years and honestly still will do. My upset is based on my experience with Fenwick being so great about it's products and warranties and me believing you guys are equal in reputation as well as warranty. I have never had to replace one of your reels and when they have failed it was after many hours of casting and seasons of service.